🔐 Privacy Policy – Memorable Eventz

Last Updated: July 2025

At Memorable Eventz, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us through our website, enquiry forms, or advertising platforms such as Google, Facebook, and Instagram. We are committed to keeping your data secure, transparent, and handled with respect.

📄 1. Introduction

Memorable Eventz is a Sydney-based event styling business specialising in weddings, parties, corporate functions, floral styling, props, and custom décor. During the styling and enquiry process, we may collect personal information from clients, leads, and website visitors. This Privacy Policy outlines how we manage, store, and protect that information.

🗂️ 2. Information We Collect

2.1 Personal Details

• Full Name
• Email Address
• Phone Number
• Event Location or Suburb
• Preferred Contact Method

2.2 Event Information

• Type of event (wedding, birthday, party, corporate function)
• Event date or estimated timeframe
• Styling needs, preferences, themes, or service requirements
• Notes, images, or references submitted through our forms

2.3 Technical & Usage Data

• IP address
• Device type and browser
• Pages viewed on our website
• Referral source (e.g., Google Search, Instagram, Facebook Ad)

2.4 Meta Lead Ads Submissions

When you submit a lead form through Facebook or Instagram, we collect the pre-filled and user-entered details such as name, contact information, and event requirements to respond quickly.

🎯 3. How We Use Your Information

• Respond to event enquiries and styling requests
• Prepare quotes, design concepts, or consultations
• Send updates, offers, or follow-ups (only if you’ve opted in)
• Improve our website performance and customer service
• Comply with Australian privacy and consumer laws

We never sell or rent your personal information to any third party.

🤝 4. Legal Basis for Processing

• Consent – when you submit your information voluntarily
• Contract – to provide the styling services you request
• Legitimate Interest – to enhance client experience and communication
• Legal Obligation – to comply with tax or record-keeping requirements

🔐 5. Data Sharing & Disclosure

Your information may be shared only with:

• Authorised Memorable Eventz staff involved in quoting or event delivery
• Trusted third-party tools (e.g., Google, Meta, CRM and email platforms)
• Website hosting, analytics, and advertising partners working on our behalf

We do not share your data with unrelated third parties for external marketing.

🛡️ 6. Data Security

• Encrypted website connection (HTTPS)
• Secure, SSL-protected enquiry forms
• Password-protected internal systems
• Access restricted to authorised team members only

If a data breach occurs, affected individuals and relevant authorities will be notified according to the Privacy Act 1988 (Cth).

👤 7. Your Rights & Choices

• Request access to the personal information we hold
• Request corrections to inaccurate details
• Request deletion of your information where legally allowed
• Withdraw consent to communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

🌐 8. Cookies & Tracking Technologies

We use cookies and tracking tools such as Google Analytics and Meta Pixel to:

• Understand user behaviour and website performance
• Improve page experience and navigation
• Measure online advertising results

You may disable cookies via your browser settings at any time.

🔗 9. Third-Party Services

When interacting with Memorable Eventz on third-party platforms, please also review their privacy policies:

• Meta Privacy Policy
• Google Privacy Policy

✏️ 10. Changes to This Privacy Policy

This Privacy Policy may be updated periodically. The latest version will always be available at:
👉 https://memorableeventz.com/privacy-policy

📬 11. Contact Us

For questions, feedback, or privacy-related enquiries, please contact:

Memorable Eventz
📧 Email: james@memorableeventz.com.au
📞 Phone: 0438368933
🌐 Website: www.memorableeventz.com.au